Shipping / Delivery

When

For each product we indicate when it can typically be expected to ship, means leaving our premises. These indications are not binding; times may vary due to unforeseen circumstances. If you need to make sure you have an item delivered by a certain date, please contact us before placing your order.

Transit (the time in between dispatch at our end and delivery at yours) depends on several factors, usually none of which we have control of, including those chosen by you, such as carrier and destination. If the carrier provides it, we will give you – in our "shipped" email notification to you and in the order details here on-line – a web address where you can track the shipment once it has left our warehouse.

How

During checkout we offer you at least one, often multiple options for shipping or delivery, along with pricing information. Please select the one which seems most appropriate for you.

Within Singapore

We do not deliver to addresses in Jurong Island, Sentosa or any protected place requiring special clearance such as, but not limited to, military bases, free-trade zones, or similar.

Pick-up/self-collection
We will notify you once your order is ready for collection at our warehouse.
Collection must be made within two weeks from the date of notification, during our regular opening hours (Mon-Fri 10:00-17:00, except public holidays).
For reference, please bring our notification email.

If you do not collect your order within two weeks from the date of notification:

  • If we have not received any payment yet, we may cancel the order.
  • If we have received payment in full or partially, we may cancel the order and treat refund of payment in accordance with the respective section in our Warranty & Returns policy, subject to administrational charges.

Cost

Please note that, in rare cases, some carriers may charge extra for multiple delivery attempts after failing to meet you or due to the address provided by you being incomplete or incorrect.

Outside Singapore

Pricing may vary depending on

  • shipping/delivery method or carrier
  • destination (your “shipping address”)
  • total weight and/or volume of the order

In checkout you will see the exact cost of shipping or delivery.
Our shipment prices are door-to-door and include insurance, but are exclusive of any overseas duties, taxes or related handling fees if applicable and the destination is outside of Singapore***.

*** If possible, we give you an estimate of these costs in checkout. However, as we cannot guarantee it being correct, you may ask the carrier or its agent at the destination for a quote.

Within mainland Singapore

To addresses not excluded above, we offer

FREE DELIVERY for orders worth S$ 99.00 and above

including 7% GST for most items unless marked otherwise on the product page. For smaller orders, and for items generally excluded from free shipping, we charge a flat rate of S$ 9.90 per delivery.

If you prefer us to deliver to a “Park N Parcel” collection point, please enter your “shipping address” accordingly and tell us in the “Notes/comment” field at the end of the checkout process.

Of course, pick-up/self-collection at our warehouse is always free of delivery charges.


If you require any other special arrangements, best contact us before placing your order. If somehow possible, we’ll make it happen!

(v1.0 – 15 June 2019)

+65 8388 9888

  • Mon–Fri 10:00–17:00 GMT+8
    (except public holidays)
  • 50, Serangoon North Ave 4
    First Centre #07-03
    Singapore 555856

+65 8388 9888

  • Mon–Fri 10:00–17:00 GMT+8
    (except public holidays)
  • 50, Serangoon North Ave 4
    First Centre #07-03
    Singapore 555856
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