Shipping / Delivery
For each product we indicate when it can typically be expected to ship, means leaving our premises. These indications are not binding; times may vary due to unforeseen circumstances. If you need to make sure you have an item delivered by a certain date, please contact us before placing your order.
Once we have received payment for your order in full, we will process your order as soon as humanly possible during our working hours (Mon–Fri 10:00–17:00 GMT+8, except public holidays), and we will notify you per email once the order has been shipped.
Transit (the time in between dispatch at our end and delivery at yours) depends on several factors, usually none of which we have control of, including those chosen by you, such as carrier and destination. If the carrier provides it, we will give you – in our "shipped" email notification to you and in the order details here on-line – a web address where you can track the shipment once it has left our warehouse.
Typically, transit takes 2–3 business days. Delays may be possible due to the current Covid-19 situation.
*** In mainland Singapore only, except places requiring special clearance. Extra charges apply, depending on weight of the shipment.
Exact delivery times cannot be confirmed or guaranteed. We are not responsible for any delays caused by the courier or en route.
During checkout we offer you at least one, often multiple options for shipping or delivery, along with pricing information. Please select the one which seems most appropriate for you.
We do not deliver to addresses in Jurong Island, Sentosa or any protected place requiring special clearance such as, but not limited to, military bases, free-trade zones, or similar.
- you chose the respective delivery option in the checkout, and
- the order has been paid in full, and
- the goods are available and fit into the locker, and
- a locker is free and available, and
- we have approved and confirmed.
See details also during and after checkout, and in our email notifications.
Please note that, in rare cases, some carriers may charge extra for multiple delivery attempts after failing to meet you or due to the address provided by you being incomplete or incorrect.
- shipping/delivery method or carrier
- destination (your “shipping address”)
- total weight and/or volume of the order
*** If possible, we give you an estimate of these costs in checkout. However, as we cannot guarantee it being correct, you may ask the carrier or its agent at the destination for a quote.
Within mainland Singapore
To addresses not excluded above and except for same-day deliveries, we offer
FREE DELIVERY for orders worth S$ 99.00 and above
including 7% GST for most items unless marked otherwise on the product page.
For smaller orders, we charge a flat rate of S$ 4.99 per delivery.
For items generally excluded from free shipping, we charge a flat rate of S$ 9.90 per delivery.
For same-day delivery, we add extra charges depending on weight of the shipment: S$ 15.00 for deliveries of 8kg or below, S$ 25.00 for deliveries above 8kg.
If you prefer us to deliver to a “Ninja Collection Point” collection point, please enter your “shipping address” accordingly and tell us in the “Notes/comment” field at the end of the checkout process.
If you require any other special arrangements, best contact us before placing your order. If somehow possible, we’ll make it happen!
(v2.4 – 21 August 2020)